All CBTS courses can be delivered on site or by arrangement at a venue separate from the workplace.

Welcome to Excellence

Catherine is happy to work in close conjunction with England’s Regional Tourist Boards and can deliver a range of the Welcome to Excellence suite of courses including:

Welcome Host
Welcome Host Plus
Welcome Gold
Welcome All
Welcome Management
Welcome International


Client Testimonials:

“Catherine comes prepared, engages with her audience, and adds value by providing useful feedback and analysis from her training sessions”. Judith Auld, HR Edinburgh Zoo.

“Catherine is an exceptional trainer managing to enthuse and instruct even the most reluctant course attendees. I recommend her very highly. Danielle Ellis, Events Organiser, December 22, 2008.


How to Welcome Visitors from French, German and Spanish speaking countries, offering basic language training and some advice on dealing with the different cultures.